Refund policy

Last updated: August 15, 2026

We want you to be happy with your gear. Here's how returns and exchanges work.

Return window You have 14 days from the date of delivery to request a return.

Condition Items must be unworn, unwashed, and in original condition with tags attached. Items that show signs of wear, washing, or alteration won't qualify for a refund.

How to start a return Email chris@thirtyfivetolife.com with your order number and the reason for the return. We'll send you a prepaid return shipping label — return shipping is on us.

Refunds Once we receive and inspect your return, we'll process your refund to your original payment method within 5–7 business days. You'll get an email confirming the refund. Depending on your bank, it may take a few extra days to appear on your statement.

Exchanges Need a different size? Let us know in your return request and we'll ship the replacement as soon as we receive your returned item, at no extra shipping cost to you.

Damaged or defective items If your order arrives damaged or defective, contact us within 14 days of delivery with photos of the issue. We'll cover a replacement or full refund, including return shipping if needed.

Final sale items Any item marked "final sale" at time of purchase is not eligible for return or exchange.

Late or missing refunds If it's been more than 7 business days since we confirmed your refund and you haven't seen it, check with your bank or card provider first — processing times vary. If you still have questions, reach out to chris@thirtyfivetolife.com.